Terms and Conditions for Online Orders
Product Quality and Substitution
Stationery Aid renews items to the highest quality standard. Items are excess and may have been used previously, however we do our best to ensure items are cleaned, checked and made as near new in appearance as possible. We are a charity who operates solely because of our volunteers with the intention of helping people experiencing hardship.
If an item is unavailable at the time of packing, the product may be substituted with a similar product of the same or greater value.
FOR THIS REASON, ITEMS YOU PURCHASE FROM US ARE NON-REFUNDABLE.
Environmental Benefit
You are purchasing an item that has positive impacts on our local environment and contributes to solid waste reduction by reducing landfill of perfectly useable items. The has enormous benefits with reductions in energy consumption, greenhouse gas emissions, use of non-renewable materials and helps to conserve our natural environment for generations to come.
Out of Stock Items
Occasionally, due to events outside of our control, some items may be temporarily out of stock. Under these circumstances, we will advise you of the backorder on the tax invoice in your order. The item will be delivered to you as soon as it becomes available free of charge. An email will be sent advising you when the item is on its way.
What we do not supply – Bulk Deliveries Direct to School
Please note that we do NOT provide bulk items such as tissues and copy paper on your booklist. Please discuss this with the school.
Dispatch
Stationery Aid prepares, packs and dispatches orders in order of receipt. We process orders within 7 business days and most orders are sent within this timeframe during December and January each year.
You will receive an email from us advising your order has been shipped or that it is ready for collection.
Delivery timeframes
The following timeframes are a guide as to when your parcel should be delivered once they have been dispatched from our warehouse:
These are subject to change without notice.
Brisbane: 2 – 5 business days
Regional QLD: 5 – 7 business days
Interstate: 7 – 15 business days
Most parcels are delivered within the earlier estimated timeframe. During December and January, it may take longer than indicated due to the high volume of parcels received by Australia Post.
Claims
Stationery Aid is a charity that provides heavily discounted renewed items and booklists for our students and families experiencing hardship. We therefore do NOT accept returns or provide refunds for our items and booklists.
ITEMS YOU PURCHASE FROM US ARE NON-REFUNDABLE.
If an item is missing from your order, please notify us within 14 days of receiving your parcel otherwise your claim will not be recognised. If you are missing an item, please send an email to shop@stationeryaid.org with your order number and the missing item. We will send the missing item at our expense.
Packing
Stationery Aid will ensure that goods are prepared with a reasonable amount of packaging to ensure safe delivery. We endeavour to provide cardboard packaging and recycled paper, or environmentally friendly foam or pellets that can safely be reused or recycled.
Tracking
Our parcels are sent via Australia Post or courier service. You will receive an email/or SMS from once your order has been dispatched with tracking details.
Delivery Delays
We work hard to dispatch orders as quick as possible and we will keep the customer updated if timeframes are impacted. If there are significant delivery delays you will be contacted via email, phone, or SMS to let you know about the delay.
Please note our freight carriers may experience delays in processing and delivering some parcels due to high volumes and/or weather events in their delivery network.
Postage & Handling
Shipping is included for all orders within Australia. We do not supply to overseas countries.
All prices are in Australian dollars (AUD) and are intended for shipment within Australia.
Zero Tolerance Policy:
We love helping people, and we appreciate your patience and understanding of our charitable intentions. In order to provide a safe workplace free of abusive or violent behaviour for our volunteers, we have Zero Tolerance for disrespectful behaviour. Our volunteers have the right to a safe workplace free of abusive or violent behaviour.
We understand that things don’t always go to plan, and certain situations can be stressful, however there is no excuse for abuse.
We have a zero-tolerance policy on aggression and violence against our volunteers to ensure everyone is treated with dignity and respect. This means that aggressive or violent behaviour towards our volunteers will not be tolerated under any circumstances.
If you display abusive, threatening or violent behaviour towards Stationery Aid volunteers they will:
1. Advise you that they will be unable to assist you if you continue the behaviour
2. Warn you that they will end the conversation if your aggressive behaviour continues
3. End the conversation if your aggressive behaviour continues.
We reserve the right to refer any incidents of threatening, violent or aggressive behaviour to the Police.
